Zendesk

What is the Zendesk tool?

The Zendesk tool is a built-in capability in the Agno framework that allows AI agents to search and manage zendesk support tickets. When added to an agent in Agno Builder, the agent can autonomously decide when to invoke this tool based on the user's request.

This tool requires a ZENDESK_USERNAME environment variable. Get your API key at support.zendesk.com.

How to use Zendesk in Agno Builder

1. 1

   Create an agent

   Drag an Agent node onto the canvas in Agno Builder, or use one of the built-in templates.

2. 2

   Enable Zendesk

   Click the agent, go to the Tools tab, and toggle on "Zendesk" from the ecommerce category.

3. 3

   Add your API key

   Enter your ZENDESK_USERNAME in the tool configuration. Your key stays in your browser and is never stored on our servers.

4. 4

   Test in chat

   Open the chat panel and send a message. The agent will automatically use Zendesk when relevant.

5. 5

   Export Python code

   Click File > Export Python to get clean, runnable code with the correct imports for Zendesk.

Python code example

This is the code Agno Builder exports when you use Zendesk:

from agno.agent import Agent
from agno.models.openai import OpenAIChat
from agno.tools.zendesk import ZendeskTools

agent = Agent(
    name="Zendesk Agent",
    model=OpenAIChat(id="gpt-4o"),
    tools=[ZendeskTools()],
    instructions=["Use the zendesk tool to help the user."],
    markdown=True,
)

agent.print_response("Help me with a zendesk task")

Install with: pip install agno # + set ZENDESK_USERNAME